Shipping Policy

We aim to deliver your body care and hair care products safely and on time. Please read the shipping policy below for complete details.

Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is shipped, tracking details will be shared through email or message.

Shipping Time

• Standard delivery usually takes 3–7 business days depending on the delivery location.
• Delivery times may vary during festivals, holidays, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be available on selected orders or promotional offers.

Delivery Information

• Please ensure that the shipping address and contact details are correct while placing the order.
• We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.

Delayed or Lost Shipments

• While we try our best to ensure timely delivery, delays caused by courier services, weather conditions, or other external factors may occur.
• If your package is lost or significantly delayed, please contact customer support for assistance.

Failed Delivery Attempts

• Courier partners may attempt delivery multiple times.
• If the package remains undelivered due to customer unavailability or incorrect details, re-shipping charges may apply.

International Shipping

• International shipping availability depends on the delivery location.
• Customs duties, taxes, or import charges (if any) are the responsibility of the customer.

Customer Support

For shipping-related questions or support, contact:

kermaherbs@gmail.com